What is Maple Album?
Maple Album helps families privately share and keep track of moments in a shared album.
Maple Album help
Frequently Asked Questions
Who can see my album content?
Album content is intended for invited members of that album. Review member details before approving invitations or sharing access.
Can Maple Album see my photos and videos?
No. Your media is end-to-end encrypted on your device before it is uploaded, and the keys stay with your family. Maple Album stores only encrypted data, so not even our team can open or view your memories. The single exception is when a member reports an item for abuse — see below.
What happens when I report something?
Only a member who already has access to an item can report it. Reporting shares the key to that one specific item with our team so we can review it — it can't unlock any other photo, video, or album. Once the report has been reviewed, the media and its key are securely discarded. This lets us act on genuinely harmful content without ever holding the keys to everyone's memories.
Does Maple Album protect against screenshots?
Maple Album guards shared media against screenshots and screen recording to make it harder to copy content out of an album. No app can make screenshots completely impossible on every device, so only invite people you trust and share content thoughtfully.
What should I do if I need help?
Visit Support for contact information and include your app version when possible.